Warranty & Returns
30-Day Satisfaction Guarantee
At Foboost, customer satisfaction is paramount. If, for any reason, you're not completely pleased with your purchase within the first 30 days, we're here to help. You can return your product and receive a full refund. Just bear in mind the return shipping costs.
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Return Conditions:
- The product must be in its original, pristine condition.
- Avoid mounting any products before testing; mounted items like antennas, coax cables, taps, and splitters become non-returnable due to potential scratches and marks on both the product and the mounting hardware. Always perform a soft-install first to ensure system compatibility.
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Return Process:
- Reach out to us via call or email at foboost@outlook.com to initiate a return.
- Follow the provided instructions to ship the Foboost product back, ensuring you include proof of purchase.
- Once we receive the returned product, expect your refund within 5-7 business days.
3-Year Manufacturer's Warranty
Foboost stands by the quality and durability of its products. We provide a 3-year manufacturer's warranty for all our cell signal boosters. Notably, the booster itself has a three-year guarantee, while accessories, including the bracket antenna, come with a one-year warranty.
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Warranty Process:
- Contact our dedicated customer support team either via email at foboost@outlook.com or phone.
- Describe your issue, and our team will provide technical support services, guiding you on steps for replacement if required. Ensure you have your dated proof of purchase handy for a seamless process.
Rest assured, with Foboost, you're not just buying a product; you're investing in a promise of quality and dedicated after-sales support.